Refund Policy

We want you to feel confident when purchasing from SoccerFresh. This Refund Policy explains our voluntary 100-Day Risk-Free Trial, your statutory withdrawal rights and what happens if you receive a damaged, defective or incorrect product.

1. About Us

The SoccerFresh online store is operated by:

CNC CENTER PEITIS, d.o.o.
Trading as SoccerFresh
Špindlerjeva ulica 30
2310 Slovenska Bistrica
Slovenia

Company registration number: 6194559000
VAT identification number: SI90311728
Email: info@soccerfreshpro.com
Website: soccerfreshpro.com

2. Our 100-Day Risk-Free Trial

Eligible SoccerFresh products are covered by our voluntary 100-Day Risk-Free Trial.

The trial begins on the date the product is recorded as delivered to you.

You may open, inspect and reasonably use the product at home to determine whether it is suitable for you.

If you are not satisfied, you must contact us no later than the 100th calendar day following delivery.

To start a return, email: info@soccerfreshpro.com .

Your request should include:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return, which helps us improve but is not required for approval under the trial.
• Photographs of the product and included accessories where reasonably requested.

Do not return a product before receiving return instructions from us.

3. Acceptable Return Condition

Products returned under the 100-Day Risk-Free Trial may have been opened and reasonably tested.

To qualify for a full refund of the product price, the product must be:

• Clean and dry.
• In safe and hygienic condition.
• Free from deliberate or accidental damage.
• Free from excessive wear beyond reasonable home testing.
• Complete with all supplied parts, cables, accessories and manuals.
• Packaged securely to prevent damage during return shipping.

Original retail packaging is preferred but is not mandatory if the product can be returned safely in suitable alternative packaging.

Reasonable testing does not include:

• Commercial or professional use.
• Repeated heavy use beyond an ordinary home trial.
• Use contrary to the supplied instructions.
• Unauthorised repair or modification.
• Damage caused by an unsuitable power supply.
• Water damage where the product is not designed for water exposure.
• Deliberate damage.
• Negligent handling.
• Returning an incomplete product.

We may reduce or refuse a voluntary trial refund if inspection shows that the product has been damaged, misused, altered, returned incomplete or used substantially beyond what is reasonably necessary to test it.

Any deduction will be proportionate to the loss in value and will not affect rights that cannot legally be restricted.

4. Return Deadline

After we approve a return under the 100-Day Risk-Free Trial, you must send the product within 14 calendar days of receiving our return instructions.

The return must be sent using a trackable delivery method.

Keep your shipping receipt and tracking information until your refund has been completed.

A voluntary trial return may be refused if:

• You contacted us after the 100-day period.
• You failed to return the product within 14 days of receiving return instructions.
• The return parcel cannot be tracked.
• The product does not meet the trial conditions.
• The purchase is excluded from the voluntary trial.

This does not limit mandatory statutory consumer rights.

5. Return Shipping Costs

For change-of-mind returns and returns under the voluntary 100-Day Risk-Free Trial:

• You are responsible for return shipping costs.
• Return shipping costs are not reimbursed.
• You are responsible for selecting a suitable tracked shipping service.
• You remain responsible for the parcel until it is delivered to the return address provided by us.

We do not accept cash-on-delivery or postage-due return parcels.

We will cover reasonable return shipping costs where we confirm that:

• The product was defective or non-conforming.
• The product was damaged before delivery.
• You received the wrong product.
• The return resulted from an error made by SoccerFresh.

Contact us before returning a damaged, defective or incorrect product so we can provide the correct instructions.

6. Refund Amount

For an approved return under the voluntary 100-Day Risk-Free Trial, we will refund the amount paid for the returned product, including any discount applied to that product.

Unless required otherwise by applicable law, the voluntary trial refund does not include:

• Return shipping costs.
• Original express or premium shipping charges.
• Customs duties.
• Import taxes.
• Brokerage fees.
• Currency-conversion charges.
• Gift wrapping.
• Shipping protection.
• Services already performed.
• Charges imposed by a bank or payment provider.

Where an order included a free gift, promotional product or bundle discount, all items included in the relevant promotion must normally be returned.

If a promotional item is not returned, we may deduct its stated retail value from the voluntary refund.

If only part of a discounted bundle is returned, the refund may be recalculated based on the price that would have applied to the retained items without the bundle discount.

7. Inspection and Refund Processing

All returned products are inspected after delivery to our designated return location.

Inspection will normally be completed within five business days after we receive the return.

If the return is approved, the refund will normally be issued within 10 business days after inspection.

Refunds are made to the original payment method wherever possible.

After we issue the refund, your bank, card provider or payment service may require additional time to display the funds in your account.

We will notify you by email when your refund has been approved or if there is a problem with the returned product.

Statutory refunds will always be processed within the deadlines required by applicable law.

8. One Trial Per Customer

The voluntary trial is intended to allow genuine customers to evaluate a product.

Unless we agree otherwise, the trial is limited to:

• One trial per product type.
• One trial per customer.
• One trial per household.
• Products purchased directly from the official SoccerFresh store.

Repeat purchases of a product previously returned under the trial may not qualify for another voluntary 100-day trial.

We may reject claims involving suspected fraud, abuse, resale activity, unusually high return activity or multiple orders created to avoid these limits.

This section does not restrict mandatory statutory rights.

9. Products Excluded From the Voluntary Trial

Unless otherwise stated on the relevant product page, the voluntary 100-Day Risk-Free Trial does not apply to:

• Gift cards.
• Digital products after download or access.
• Personalised or custom-made products.
• Products marked as final sale.
• Free promotional items returned without the qualifying purchased product.
• Products purchased from an unauthorised reseller.
• Products used commercially or for rental.
• Products damaged through misuse or negligence.
• Products returned incomplete.

A final-sale designation does not remove statutory rights concerning defective, damaged or non-conforming products.

10. EU and EEA 14-Day Right of Withdrawal

Consumers purchasing online in the European Union or European Economic Area generally have a legal right to withdraw from an eligible distance contract without providing a reason.

The withdrawal period expires 14 calendar days after the day on which you, or a person designated by you other than the carrier, receives the product.

To exercise this right, you must clearly inform us of your decision before the withdrawal period expires.

Contact: info@soccerfreshpro.com .

You may use the model withdrawal form at the end of this policy, but its use is not mandatory.

After informing us of your withdrawal, you must return the product without undue delay and no later than 14 days after notifying us.

You are responsible only for any reduction in the product’s value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

The 100-Day Risk-Free Trial is an additional voluntary benefit. It does not replace or reduce the statutory 14-day right of withdrawal.

11. Refunds Following Statutory Withdrawal

Where you validly exercise the statutory right of withdrawal, we will refund:

• The product purchase price.
• The cost of the least expensive standard delivery method offered for the order.

We are not required to refund additional costs resulting from your selection of an express or premium delivery method.

We may withhold the refund until:

• We receive the returned product.
• You provide reliable evidence that you sent the product back.

The refund will be made using the original payment method unless you expressly agree otherwise.

You are responsible for the direct cost of returning the product where we informed you of that responsibility before purchase.

12. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products or contracts, including:

• Products made to your specifications or clearly personalised.
• Sealed goods unsuitable for return for health or hygiene reasons after the seal has been removed.
• Products that deteriorate or expire rapidly.
• Digital content where performance began with the required express consent and acknowledgement.
• Products inseparably mixed with other items after delivery.
• Other legally recognised exceptions.

An exception applies only where permitted by applicable law.

13. Damaged Products and Shipping Damage

Inspect your order as soon as possible after delivery.

Contact us promptly if:

• The parcel is visibly damaged.
• The product is damaged.
• Parts are missing.
• The product does not function correctly.
• You received a different product from the one ordered.

Email info@soccerfreshpro.com and include:

• Your order number.
• A description of the problem.
• Photographs of the parcel.
• Photographs or video of the product.
• A photograph of the shipping label where relevant.

Keep the product, packaging and all included items until we provide instructions.

Do not discard or return a damaged product before contacting us.

14. Defective or Non-Conforming Products

Your rights relating to defective or non-conforming products are separate from the voluntary 100-Day Risk-Free Trial.

If a product is defective, does not match its description or otherwise fails to comply with mandatory conformity requirements, you may be entitled to remedies under applicable consumer law.

Depending on the circumstances, remedies may include:

• Repair.
• Replacement.
• A proportionate price reduction.
• Termination of the contract and a refund.

Where required by law, repair or replacement will be provided without charge, including necessary postage, labour and material costs.

The voluntary trial and any commercial warranty are additional to mandatory consumer rights and do not replace them.

15. Exchanges

We do not guarantee direct exchanges for change-of-mind returns.

The quickest way to obtain another product or variant is normally to:

1. Request a return.
2. Wait for return approval.
3. Place a new order for the desired product.

Where a product is defective, damaged or incorrect, we may offer a replacement instead of a refund where appropriate and permitted by law.

16. Order Cancellations

Contact us immediately at info@soccerfreshpro.com if you wish to cancel or change an order.

We will try to accommodate the request, but we cannot guarantee cancellation after an order has entered processing or been dispatched.

If the order has already shipped, you may need to receive it and follow the applicable return procedure.

17. Refused and Undeliverable Deliveries

An order may be returned because:

• The address provided was incorrect or incomplete.
• Delivery was repeatedly refused.
• The parcel was not collected.
• Required customs charges were not paid.
• The carrier could not complete delivery for reasons attributable to the recipient.

Where permitted by law, we may deduct reasonable shipping, return and handling costs from a voluntary refund.

Mandatory statutory rights remain unaffected.

18. Return Shipping Risk

You are responsible for packaging the product securely.

For change-of-mind and voluntary trial returns, SoccerFresh is not responsible for a return parcel that is:

• Lost in transit.
• Sent to the wrong address.
• Damaged because of inadequate packaging.
• Sent without tracking.
• Subject to unpaid postage or customs charges.

We strongly recommend using tracked and insured shipping appropriate to the product’s value.

19. Purchases From Other Sellers

This policy applies only to products purchased directly through the official SoccerFresh online store.

For products purchased through another retailer, marketplace or reseller, contact the original seller and follow its return procedure.

20. Abuse and Fraud

We reserve the right to reject a voluntary trial claim where there is reasonable evidence of:

• Fraud.
• Deliberate damage.
• Product substitution.
• Returning a different product.
• Tampering with serial numbers.
• Repeated abuse of return programmes.
• Commercial use.
• Resale activity.
• False or misleading information.

We may request reasonable evidence needed to assess a return.

This provision does not allow us to reject a valid statutory claim.

21. Policy Changes

We may update this Refund Policy to reflect changes to our products, services, business practices or legal obligations.

The policy applicable when your order was placed will generally apply to that order unless a later change gives you more favourable rights or is required by law.

22. Contact Us

To request a return, refund, withdrawal or assistance with a product, contact:

CNC CENTER PEITIS, d.o.o.
Trading as SoccerFresh
Špindlerjeva ulica 30
2310 Slovenska Bistrica
Slovenia

Email: info@soccerfreshpro.com

Do not return a product to the registered business address unless we specifically instruct you to do so. The correct return address will be provided during the return-authorisation process.

23. Model Withdrawal Form