Refund policy

Last updated: 10 September 2026

We want you to feel confident trying SoccerFresh. This Policy explains our voluntary 90-Day Risk-Free Trial and your statutory cancellation, return, refund, repair, and replacement rights.

Our voluntary policy is additional to your legal rights. Nothing in this Policy excludes, restricts, or replaces a consumer guarantee or remedy that cannot legally be excluded.

1. 90-Day Risk-Free Trial

You may request a return of an eligible SoccerFresh product within 90 days after delivery for a refund of the product price paid.

The product may be opened and reasonably tested for its intended purpose during the trial. It does not need to be completely unused. Normal evidence of careful testing will not by itself make the product ineligible.

To qualify for the voluntary trial:

  • contact us within 90 days after recorded delivery;

  • provide your order number or other reasonable proof of purchase;

  • follow the return instructions we provide;

  • send the product within 14 days after receiving return instructions;

  • return the product itself and any power cable, adapter, removable part, manual, or accessory supplied with it; and

  • use reasonable care while the product is in your possession.

Original packaging is helpful but is not required if the product can be packed safely using suitable alternative packaging.

The voluntary trial does not cover deliberate damage, accidental damage after delivery, misuse, unauthorised modification or repair, excessive wear, use with an incompatible electrical supply, failure to follow material safety instructions, or a product not purchased from our authorised store. These limitations do not affect rights relating to a fault, safety issue, damage, or non-conformity that was not caused by the customer.

2. Starting a return

Email info@soccerfreshpro.com with:

  • your order number;

  • the email address used for the order;

  • the product you wish to return;

  • whether the return concerns the 90-day trial, a cancellation, damage, a fault, or an incorrect item; and

  • photographs or video where reasonably helpful for a damage, fault, or incorrect-item claim.

We will provide the correct return address and instructions. Return locations may vary depending on the customer’s country, product, inventory, and fulfilment route.

Do not send a return to the address shown on the parcel, to a supplier, to a fulfilment agent, or to another address without our instructions. Those locations may be unable to receive or process returns.

Contacting us first helps avoid delays, but failure to obtain a return authorisation does not invalidate a statutory cancellation or faulty-product right where you have otherwise given valid notice and complied with applicable law.

3. Return shipping costs

For a return under the voluntary 90-day trial or another change-of-mind return, the customer is responsible for the direct return-shipping cost unless we expressly agree otherwise.

If the product is faulty, unsafe, damaged before delivery, materially not as described, or incorrect, we will cover reasonable return costs where required by law. Depending on the location and circumstances, we may provide a prepaid label, arrange collection, reimburse reasonable postage, or confirm that no return is necessary.

Use a trackable service and keep the postage receipt. You are responsible for securely packing a change-of-mind or trial return. We are not responsible for damage caused by inadequate return packaging, except where applicable law provides otherwise.

Do not send a return using cash on delivery. Follow any customs instructions we provide and identify an international parcel as returned merchandise where accurate. We will not deduct customs or processing costs from a statutory refund unless permitted by law.

4. Inspection of returns

We may inspect a returned product to confirm its identity, completeness, condition, and eligibility. We will not reject an otherwise eligible 90-day trial return merely because the product was opened or reasonably tested.

If a voluntary return shows damage or use materially beyond reasonable testing, we may reduce or refuse the voluntary refund to reflect the loss in value, where fair and legally permitted. We will explain the reason and provide supporting information where reasonably available.

For an Ireland/EU or UK statutory cancellation, any deduction for diminished value will be limited to handling beyond what is necessary to establish the product’s nature, characteristics, and functioning, as permitted by applicable law.

5. Refund amount

For an approved 90-day trial return, we will refund the product price actually paid, subject only to lawful deductions described in this Policy. Original delivery charges are not refundable under the voluntary trial unless we expressly state otherwise.

For a valid Ireland/EU or UK statutory cancellation, we will also refund the cost of our least expensive standard delivery option where required by law. If you selected a more expensive or expedited method, the difference above the standard-delivery cost is not refundable unless required by law.

If a product was faulty, damaged, unsafe, incorrect, or not as described, delivery and return costs will be handled according to applicable consumer law.

Refunds are issued to the original payment method and in the original transaction currency unless you expressly agree otherwise. Currency conversion, exchange-rate movements, and fees charged independently by a bank or payment provider are outside our control.

6. Refund timing

We process approved refunds promptly and normally within 10 business days after receiving and inspecting the return, or sooner where applicable law requires.

For an Ireland/EU or UK statutory cancellation, we may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever occurs first, where permitted by law.

Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we confirmed that a refund was issued, contact info@soccerfreshpro.com.

7. Faulty, damaged, unsafe, incorrect, or misdescribed products

Contact us promptly if a product:

  • arrives damaged;

  • is faulty or unsafe;

  • does not function as described;

  • is materially different from its description; or

  • is not the product you ordered.

Include your order number and a description of the problem. Photographs or video can help us assess the issue, but their absence will not remove a legal right where the issue cannot reasonably be photographed.

Depending on the applicable law and circumstances, you may be entitled to a repair, replacement, price reduction, rejection, refund, compensation, or another remedy. You will not be required to accept a voluntary store-credit remedy instead of a monetary refund where the law entitles you to a refund.

Any commercial warranty or 90-day trial is additional to statutory consumer rights and does not shorten the period during which those rights may apply.

8. Ireland and other EU/EEA consumers

If you are a consumer in Ireland or another EU/EEA country, you generally have the right to withdraw from a qualifying online purchase without giving a reason within 14 days after delivery. If an order is delivered in separate parcels, the period generally starts when the final item is received.

To exercise this right, send a clear statement of cancellation to info@soccerfreshpro.com before the 14-day period expires. You may use the model cancellation form at the end of this Policy, but it is not mandatory.

After notifying us, return the product within a further 14 days. You are responsible for the direct return cost unless we agreed to cover it, failed to give legally required information, or the product is faulty or non-conforming.

We will refund the product price and the cost of our least expensive standard delivery option using the original payment method, subject to any lawful deduction for handling beyond what is necessary to inspect the product. Statutory exceptions to the withdrawal right apply where provided by law.

Irish and EU/EEA rights relating to faulty or non-conforming goods remain separate from the 14-day withdrawal right.

9. United Kingdom consumers

If you are a UK consumer, you generally have the right to cancel a qualifying online purchase without giving a reason within 14 days after delivery and then a further 14 days to send the product back.

Send a clear cancellation statement to info@soccerfreshpro.com. You may use the model cancellation form below. Refunds, standard-delivery costs, return costs, diminished-value deductions, and statutory exceptions will be handled according to applicable UK law.

Your rights relating to faulty, unsafe, misdescribed, or non-conforming goods are separate and are not limited by the 90-day trial or the statutory change-of-mind period.

10. Australian consumers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you may be entitled to reject it and choose a refund or replacement. For other failures, you may be entitled to have the product repaired or replaced within a reasonable time and, in appropriate circumstances, obtain a refund or other remedy.

Consumer guarantees may continue beyond our 90-day trial and any written warranty. The voluntary 90-day trial also provides an additional change-of-mind return right on the conditions stated in this Policy.

We will cover reasonable return costs for a product that fails to meet an applicable consumer guarantee where required by Australian law.

11. United States consumers

The 90-day trial provides a voluntary change-of-mind return right for eligible US orders. Additional rights may apply under federal or state law, including rights relating to defective, unsafe, misrepresented, or undelivered products.

Nothing in this Policy waives a right or remedy that cannot lawfully be waived.

12. Sale items and promotional orders

The 90-day trial and statutory faulty-product rights apply to eligible sale items unless a promotion clearly and lawfully states a different voluntary condition. Purchasing at a discount does not reduce mandatory consumer rights.

For a partial return from a bundle, multi-buy offer, or quantity-based promotion, the refund may be recalculated so that the products kept are charged at the price they would have had based on the quantity retained. The refund will equal the amount paid minus the correctly recalculated price of the products kept. We will not charge more than the original order total, and this calculation will not reduce any statutory refund right.

If an order included a free gift conditional on the purchase, we may ask you to return the gift with the qualifying products. Any deduction for an unreturned gift will be made only where the condition and value were clearly disclosed and the deduction is permitted by law.

13. Exchanges

The fastest way to obtain a different product is usually to return the original product, where eligible, and place a new order. Direct exchanges are subject to availability and cannot be guaranteed.

For a faulty or incorrect product, we may arrange a replacement directly where appropriate and consistent with your legal rights.

14. Order cancellations

Contact us as soon as possible if you wish to cancel or change an order before dispatch. We will try to stop processing, but cancellation cannot be guaranteed after an order has entered fulfilment.

If the order has already been dispatched, follow the return procedure in this Policy. Statutory cancellation rights remain unaffected.

If we cannot supply an order, we will cancel it and provide a full refund. If dispatch is delayed beyond a promised or legally required period, we will provide the cancellation and refund options required by applicable law.

15. Gifts

Refunds are issued to the original payment method used by the purchaser. If you received a product as a gift, we may be able to offer an exchange or store credit where appropriate, but we cannot redirect a monetary refund without the original purchaser’s agreement and any verification required by the payment provider.

16. Return abuse and fraud

We may refuse a voluntary return or restrict future purchases where we reasonably identify return fraud, falsified evidence, deliberate damage, substitution of a different product, or systematic abuse of the trial. We will not use this section to deny genuine statutory rights.

17. Contact

For cancellations, returns, refunds, or product problems, contact:

SoccerFresh Support
Email: info@soccerfreshpro.com

Please include your order number whenever possible.

Model cancellation form for Ireland/EU and UK consumers

Complete and send this form only if you wish to cancel the contract. You may instead send any other clear cancellation statement.

To: SoccerFresh Support, info@soccerfreshpro.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Product(s): ____________________________________

Order number: __________________________________

Ordered on: ____________________________________

Received on: ___________________________________

Customer name: _________________________________

Customer address: ______________________________

Customer signature: ____________________________
(required only if this form is submitted on paper)

Date: __________________________________________