Privacy Policy

This Privacy Policy explains how SoccerFresh collects, uses, stores and shares your personal information when you visit our website, purchase our products, communicate with us or otherwise use our services.

1. Data Controller

The controller responsible for processing your personal data is:

CNC CENTER PEITIS, d.o.o.
Trading as SoccerFresh
Špindlerjeva ulica 30
2310 Slovenska Bistrica
Slovenia

Company registration number: 6194559000
VAT identification number: SI90311728
Email: info@soccerfreshpro.com
Website: soccerfreshpro.com

In this Privacy Policy, “SoccerFresh”, “we”, “us” and “our” refer to CNC CENTER PEITIS, d.o.o.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our website.
• Purchase or attempt to purchase a product.
• Add products to your cart.
• Create or use a customer account.
• Subscribe to marketing communications.
• Submit a product review.
• Contact customer support.
• Request a return, refund, exchange or warranty service.
• Interact with our advertisements.
• Otherwise communicate or interact with SoccerFresh.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

3.1 Information You Provide

We may collect:

• First and last name.
• Email address.
• Billing address.
• Shipping address.
• Telephone number provided for delivery.
• Customer account details.
• Products ordered and order history.
• Shopping-cart information.
• Payment status and transaction information.
• Marketing preferences.
• Product reviews.
• Customer-support messages.
• Return, refund, exchange and warranty information.
• Other information you voluntarily provide.

3.2 Payment Information

Payments are processed through Shopify and third-party payment providers available during checkout.

We generally do not directly receive or store your complete payment-card number. Payment providers may process your card details, billing information and transaction data according to their own privacy policies.

We may receive limited payment information, including:

• Payment method.
• Payment status.
• Transaction reference.
• Payment date.
• Amount paid.
• Limited card information, such as the card type or final digits.

3.3 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Language and regional settings.
• Device and cookie identifiers.
• Approximate location derived from your IP address.
• Referring website or advertisement.
• Pages and products viewed.
• Links and buttons clicked.
• Shopping-cart activity.
• Checkout and purchase activity.
• Date and time of access.
• Session duration.
• Website errors and performance information.
• Advertising and conversion information.

4. Sources of Personal Information

We may collect personal information:

• Directly from you.
• Automatically through cookies and similar technologies.
• From Shopify.
• From payment providers.
• From delivery and fulfilment providers.
• From Meta through advertising and campaign tools.
• From customer-support providers.
• From fraud-prevention and security providers.
• From other providers used to operate our store.

5. How We Use Personal Information

5.1 Processing and Fulfilling Orders

We process personal information to:

• Accept and process your order.
• Process payment.
• Confirm your purchase.
• Arrange delivery.
• Provide tracking information.
• Communicate about your order.
• Manage cancellations.
• Process returns, refunds and exchanges.
• Provide warranty support.
• Handle customer-service requests.

The legal basis for this processing is the performance of a contract with you or taking steps at your request before entering into a contract.

5.2 Operating Our Website

We may process personal information to:

• Operate and maintain the website.
• Maintain your customer account.
• Remember your preferences.
• Keep products in your shopping cart.
• Provide website functionality.
• Diagnose technical problems.
• Improve website performance.
• Provide a consistent shopping experience.

The legal basis is the performance of our contract with you and our legitimate interest in operating and improving our online store.

5.3 Customer Support

We process personal information to:

• Respond to questions.
• Resolve complaints.
• Help with orders.
• Process returns and warranty requests.
• Investigate delivery problems.
• Maintain records of customer communications.

5.4 Legal, Tax and Accounting Requirements

We may process and retain information to:

• Issue invoices.
• Maintain accounting records.
• Comply with tax obligations.
• Comply with consumer-protection laws.
• Respond to lawful requests from authorities.
• Establish, exercise or defend legal claims.
• Comply with other legal obligations.

5.5 Security and Fraud Prevention

We may process personal information to:

• Detect suspicious transactions.
• Prevent payment fraud.
• Protect customer accounts.
• Prevent misuse of our website.
• Investigate security incidents.
• Enforce our terms and policies.
• Protect our customers and business.

5.6 Email Marketing

Where you have provided consent, we may use your email address to send:

• Product announcements.
• Special offers.
• Discount codes.
• Promotional campaigns.
• Shopping-cart reminders.
• Product recommendations.
• Other SoccerFresh news.

You may withdraw your consent at any time by clicking the unsubscribe link in a marketing email or contacting us at info@soccerfreshpro.com .

We may continue sending essential non-promotional communications about orders, payments, deliveries, returns, refunds, warranties or customer-support requests.

6. Meta Pixel and Meta Advertising

We use the Meta Pixel, provided by Meta Platforms, to measure advertising performance and understand how visitors interact with our website after seeing or clicking an advertisement on Facebook or Instagram.

Meta Pixel may collect or receive:

• IP address.
• Browser and device information.
• Meta cookie identifiers.
• Pages and products viewed.
• Referring webpages.
• Button-click information.
• Products added to a shopping cart.
• Checkout activity.
• Purchase events.
• Order value and currency.
• Date and time of the event.
• Other advertising-conversion information.

Where advanced matching or similar Meta functionality is enabled, identifiers such as an email address or telephone number may be transmitted to Meta in hashed form.

We use Meta Pixel to:

• Measure whether advertisements result in visits or purchases.
• Analyse advertising performance.
• Create advertising audiences.
• Display relevant advertisements.
• Retarget visitors who interacted with our website.
• Improve marketing campaigns.

Where required by law, Meta Pixel and associated advertising cookies are activated only after you provide consent through our cookie banner.

You can withdraw or change your consent through the cookie-preference settings on our website.

7. Cookies and Similar Technologies

Cookies are small files stored on your device when you visit a website. We may also use pixels, tags, local storage and similar technologies.

7.1 Essential Cookies

Essential cookies may be used to:

• Operate the website.
• Maintain website security.
• Remember products in your cart.
• Enable checkout.
• Process payments.
• Remember privacy choices.
• Maintain customer sessions.
• Prevent fraud.

7.2 Functional Cookies

Functional cookies may remember preferences such as:

• Country or region.
• Currency.
• Language.
• Customer-account settings.
• Website-display preferences.

7.3 Analytics Cookies

Analytics technologies help us understand how visitors use the website and identify technical or usability problems.

7.4 Advertising Cookies

Advertising cookies, including cookies associated with Meta Pixel, may be used to:

• Measure advertising campaigns.
• Record advertising conversions.
• Create advertising audiences.
• Limit repeated advertisements.
• Personalise advertisements.
• Retarget website visitors.

7.5 Managing Cookies

You can accept, reject or customise non-essential cookies through the cookie banner or cookie-preference tool available on our website.

You may also block or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the website or checkout from working correctly.

8. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process personal information to provide:

• Website hosting.
• Ecommerce functionality.
• Checkout services.
• Payment-related functionality.
• Customer accounts.
• Order management.
• Fraud prevention.
• Security.
• Analytics.
• Personalisation.

Further information is available in the Shopify Consumer Privacy Policy .

9. How We Share Personal Information

We may disclose personal information to organisations that help us operate our business, including:

• Shopify.
• Payment processors.
• Banks and financial institutions.
• Delivery companies.
• Warehousing and fulfilment providers.
• Customs and import authorities.
• Customer-support providers.
• Email and marketing providers.
• Meta Platforms.
• Website hosting and technical providers.
• Fraud-prevention and security providers.
• Accountants and legal advisers.
• Insurers.
• Government or regulatory authorities where required by law.

We may also disclose information:

• Where you request or consent to the disclosure.
• To complete a transaction or delivery.
• To investigate suspected fraud or unlawful activity.
• To comply with a court order or legal obligation.
• To protect our legal rights or the rights of others.
• In connection with a merger, acquisition, restructuring or sale of the business.

10. Sale, Sharing and Targeted Advertising

We do not sell personal information in exchange for money.

However, certain privacy laws may define the use of advertising cookies, Meta Pixel, audience creation or targeted advertising as the sale or sharing of personal information.

Where applicable, you may opt out by:

• Rejecting advertising cookies.
• Changing your cookie preferences.
• Using an available privacy opt-out option.
• Sending a recognised Global Privacy Control signal.
• Contacting info@soccerfreshpro.com .

11. International Data Transfers

Some service providers, including Shopify and Meta, may process personal information outside Slovenia or the European Economic Area.

Where required, international transfers are based on an appropriate legal safeguard, which may include:

• An adequacy decision.
• European Commission Standard Contractual Clauses.
• The EU–US Data Privacy Framework, where applicable.
• Contractual, technical or organisational safeguards.
• Another transfer mechanism permitted by applicable law.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on:

• The duration of our relationship with you.
• Order and contractual obligations.
• Warranty periods.
• Return and refund obligations.
• Tax and accounting laws.
• Consumer-protection requirements.
• Fraud-prevention and security needs.
• Applicable limitation periods.
• Legal disputes.
• Whether continued retention is required by law.

When information is no longer required, it will be deleted, anonymised or securely destroyed.

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request confirmation of whether we process your information.
• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Withdraw consent at any time.
• Request a portable copy of certain information.
• Opt out of certain targeted advertising.
• Lodge a complaint with a supervisory authority.
• Request human review of certain automated decisions.

To exercise your rights, contact info@soccerfreshpro.com .

We may request additional information to verify your identity. We will respond within the period required by applicable law.

14. Automated Processing and Fraud Screening

Shopify, payment providers and fraud-prevention providers may use automated systems to assess whether a transaction appears fraudulent or presents a security risk.

This may result in an order being reviewed, delayed, rejected or cancelled.

15. Security

We use reasonable technical and organisational measures intended to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Destruction.
• Alteration.
• Improper use.
• Unauthorised disclosure.

However, no internet transmission, website or electronic-storage system can be guaranteed to be completely secure.

16. Children’s Privacy

Our website is intended for adults purchasing products for themselves or others.

We do not knowingly collect personal information directly from children who cannot legally consent to processing their information.

Purchases by minors should be completed by a parent or legal guardian.

17. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control and are not responsible for the privacy, security or content of third-party websites. You should review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website, products, providers, advertising tools, applicable laws or data-processing practices.

The updated Privacy Policy will be published on this page with a revised “Last updated” date.

19. Contact Us

CNC CENTER PEITIS, d.o.o.
Trading as SoccerFresh
Špindlerjeva ulica 30
2310 Slovenska Bistrica
Slovenia

Company registration number: 6194559000
VAT identification number: SI90311728
Email: info@soccerfreshpro.com

20. Complaints

You have the right to lodge a complaint with the competent data-protection supervisory authority.

Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana
Slovenia

Email: gp.ip@ip-rs.si

We encourage you to contact us first at info@soccerfreshpro.com so that we can try to resolve your concern directly.